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APQC's John G. Tesmer, director, open standards benchmarking, and Holly Lyke-Ho-Gland, process and performance management program manager, answer questions from Process Classification Framework (PCF) users on:

  • Best Practices to align policy and procedures with PCF
  • Recommended approach for mapping metrics to PCF processes
  • Which organization in the company typically "owns" the deployment of the PCF?
  • Can we use the PCF in risk management and internal audit departments?

You can view entire Process and Performance Management Webinar: Putting the PCF into Action in the APQC Knowledge Base for free.

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