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APQC’s Ron Webb, executive director of Open Standards Benchmarking, stats hub, and information systems, and Christy Aroopala, senior research statistician explore APQC’s methodology for driving decision making using process performance and benchmarking data. They discuss how to use basic statistical methods to identify meaningful findings and improve your business processes and will use real-life examples from process improvement projects on cycle time and customer satisfaction to illustrate the methodology. They will also share:

  •  Applying business process analytics for substantive process improvements
  •  Identifying relevant process data to support decision making
  •  Taking your benchmarking projects to the next level.

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APQC CEO Dr. Carla O'Dell recently interviewed Peter Korsten, Vice President and Partner, IBM, and a new member of APQC’s Board of Directors for her Big Thinkers, Big Ideas series They discussed the challenges of building strategy in a fast moving world and what the role of benchmarking might be.


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