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APQC CEO Carla O’Dell recently talked with Chip Conley, as part of the “Big Thinkers, Big Ideas” interview series. He is the head of Global Hospitality and Strategy with Airbnb, a community marketplace for people to list, discover, and book unique accommodations around the world. For 20-plus years, Conley led the development, creation, and management of boutique hotels, as the founder and former CEO of Joie de Vivre, which grew to become the second largest boutique hotel company in America. Conley also presents his theories on transformation and meaning – in business and life – to audiences around the world. He is the author of four books, and in his latest, The New York Times bestseller, “Emotional Equations: Simple Truths for Creating Happiness + Success,” Conley takes us from emotional intelligence to emotional fluency – placing meaning at the top of the balance sheet.

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