Episodes
Wednesday Jun 01, 2016
What Analytics Can and Can't Do For Business
Wednesday Jun 01, 2016
Wednesday Jun 01, 2016
In this podcast, APQC's research specialist, Michael Sims, talks with APQC's own analytics team, Ron Webb and Christy Aroopala, about what analytics means to them, what challenges their customers are facing, and what the future holds for analytics.
Remember to follow APQC on Twitter @apqc!
Wednesday Oct 14, 2015
Applying Process Analytics for Effective Decision Making
Wednesday Oct 14, 2015
Wednesday Oct 14, 2015
APQC’s Ron Webb, executive director of Open Standards Benchmarking, stats hub, and information systems, and Christy Aroopala, senior research statistician explore APQC’s methodology for driving decision making using process performance and benchmarking data. They discuss how to use basic statistical methods to identify meaningful findings and improve your business processes and will use real-life examples from process improvement projects on cycle time and customer satisfaction to illustrate the methodology. They will also share:
- Applying business process analytics for substantive process improvements
- Identifying relevant process data to support decision making
- Taking your benchmarking projects to the next level.