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As we all know when we go to conferences we have several questions that surface as we attend presentations. To facilitate getting answers to those questions APQC introduced its inaugural Voice of Conference. Throughout the conference attendees were encouraged to place questions on whiteboards and rate the ones they found particularly meaningful. APQC’s staff then answered the most popular questions submitted. 

During this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney answer all of the questions that were not addressed at the conference on a range of process management topics (e.g., cross-functional processes, governance, and buy-in). 

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Join APQC's Holly Lyke-Ho-Gland, process and performance management research program manager, and Sarina Paul, former group general manager of quality and operational excellence for Transfield Services and former executive director of advisory services for APQC, as they discuss Sarina's experience using APQC's Process Classification Framework® at Transfield Services. During this podcast Sarina and Holly discuss the biggest challenges in organization-wide process management, tactics for employee engagement, and how Transfield integrated process, quality, and knowledge management to optimize its process journey.

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APQC's John G. Tesmer, director, open standards benchmarking, and Holly Lyke-Ho-Gland, process and performance management program manager, answer questions from Process Classification Framework (PCF) users on:

  • Best Practices to align policy and procedures with PCF
  • Recommended approach for mapping metrics to PCF processes
  • Which organization in the company typically "owns" the deployment of the PCF?
  • Can we use the PCF in risk management and internal audit departments?

You can view entire Process and Performance Management Webinar: Putting the PCF into Action in the APQC Knowledge Base for free.


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