Episodes
Tuesday Aug 09, 2016
Managing the Transition to a Data-driven Business
Tuesday Aug 09, 2016
Tuesday Aug 09, 2016
In this August 2016 edition of APQC’s monthly research program manager interview, Michael Sims, research specialist at APQC. talks Holly Lyke-Ho-Gland, research program manager in the area of process and performance management about change management for building a data-driven culture.
Topics discussed include:
- Why being data driven is important
- How to build the business case for becoming data driven
- Change Management tactics for shifting to a data-driven culture
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Tuesday Jul 12, 2016
Why Knowledge Management Matters For Process Improvement
Tuesday Jul 12, 2016
Tuesday Jul 12, 2016
Organizations have masses of knowledge associated with their business processes. Some of this comes in the form of documents—everything from standard operating procedures and training materials to tips and lessons learned from past project teams—but other knowledge exists only in the heads of employees who design, own, and execute the processes every day.
On June 29, 2016, APQC’s Lauren Trees and Holly Lyke-Ho-Gland conducted a webinar on how to tie knowledge to process and follow-on Q&A podcast on the role of knowledge in process management. This podcast addresses some of the questions posed during the webinar.
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Friday Jun 24, 2016
Why End-to-end Processes Matter
Friday Jun 24, 2016
Friday Jun 24, 2016
In this podcast, research specialist Michael Sims interviews research program manager Holly Lyke-Ho-Gland about what end-to-end processes are and why they're important to process management professionals.
Remember to follow APQC on Twitter @apqc!
Monday Mar 28, 2016
Why Are Some Organizations Still Scared of Analytics?
Monday Mar 28, 2016
Monday Mar 28, 2016
In the March 2016 Process and Performance Management podcast, APQC research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about data and analytics: why are some organizations still hesitant about embracing analytics and what are the big analytics research topics APQC will be addressing in 2016.
Remember to follow APQC on Twitter @apqc!
Wednesday Feb 03, 2016
The 2016 APQC Process Management Research Agenda
Wednesday Feb 03, 2016
Wednesday Feb 03, 2016
In the January 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about the process and performance management research agenda, including how the topic areas work together and how APQC identifies its topics for its research agenda.
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Wednesday Jan 13, 2016
Voice of Conference: Process Management Edition
Wednesday Jan 13, 2016
Wednesday Jan 13, 2016
As we all know when we go to conferences we have several questions that surface as we attend presentations. To facilitate getting answers to those questions APQC introduced its inaugural Voice of Conference. Throughout the conference attendees were encouraged to place questions on whiteboards and rate the ones they found particularly meaningful. APQC’s staff then answered the most popular questions submitted.
During this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney answer all of the questions that were not addressed at the conference on a range of process management topics (e.g., cross-functional processes, governance, and buy-in).
Remember to follow us on Twitter @apqc!
Wednesday Oct 14, 2015
Applying Process Analytics for Effective Decision Making
Wednesday Oct 14, 2015
Wednesday Oct 14, 2015
APQC’s Ron Webb, executive director of Open Standards Benchmarking, stats hub, and information systems, and Christy Aroopala, senior research statistician explore APQC’s methodology for driving decision making using process performance and benchmarking data. They discuss how to use basic statistical methods to identify meaningful findings and improve your business processes and will use real-life examples from process improvement projects on cycle time and customer satisfaction to illustrate the methodology. They will also share:
- Applying business process analytics for substantive process improvements
- Identifying relevant process data to support decision making
- Taking your benchmarking projects to the next level.
Wednesday Sep 09, 2015
Why Sourcing Strategies In Procurement Fail
Wednesday Sep 09, 2015
Wednesday Sep 09, 2015
APQC's Andrea Stroud talks to author and business consultant Kate Vitasek about a fresh perspective and a new lens for thinking about supplier relationships
Key takeaways include:
- Why some of the worlds’ most popular sourcing strategies are incomplete for today’s modern procurement challenges
- Why and when it is essential to make the shift from “buying” to “architecting” supplier relationships
- How systems thinking can optimize supplier relationships
- How to apply Sourcing Business Model theory for any spend category
Tuesday Aug 25, 2015
How Transfield Services Improved Organization-Wide Process Management
Tuesday Aug 25, 2015
Tuesday Aug 25, 2015
Join APQC's Holly Lyke-Ho-Gland, process and performance management research program manager, and Sarina Paul, former group general manager of quality and operational excellence for Transfield Services and former executive director of advisory services for APQC, as they discuss Sarina's experience using APQC's Process Classification Framework® at Transfield Services. During this podcast Sarina and Holly discuss the biggest challenges in organization-wide process management, tactics for employee engagement, and how Transfield integrated process, quality, and knowledge management to optimize its process journey.
Tuesday Jun 09, 2015
PCF In Action: Q&A For Process Classification Users
Tuesday Jun 09, 2015
Tuesday Jun 09, 2015
APQC's John G. Tesmer, director, open standards benchmarking, and Holly Lyke-Ho-Gland, process and performance management program manager, answer questions from Process Classification Framework (PCF) users on:
- Best Practices to align policy and procedures with PCF
- Recommended approach for mapping metrics to PCF processes
- Which organization in the company typically "owns" the deployment of the PCF?
- Can we use the PCF in risk management and internal audit departments?
You can view entire Process and Performance Management Webinar: Putting the PCF into Action in the APQC Knowledge Base for free.