The Challenges of the Order-to-Cash Process

Order-to-cash (O2C) is the end-to-end process for receiving and processing customer orders and applying cash. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about O2C, its risks and challenges, and what internal controls and key performance indicators organizations should have in place for this key end-to-end process.

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