APQC Podcasts

Do Millennials, Gen Xers, and Baby Boomers communicate and collaborate differently in the virtual workplace? To find out, APQC’s Mercy Harper invited three guests from three different generations to talk about their experience: Jude Cohen, Social Strategist at Ogilvy (Millennial), Lauren Trees, Principal Research Lead for Knowledge Management at APQC (Gen X), and Cindy Hubert, Executive Director of Client Solutions at APQC (Baby Boomer). This podcast is part one of a two-part podcast. Remember to tune in next week for part two, see “How Leaders can Improve Cross Generational Collaboration in the Virtual Workplace.” 

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Many organizations are moving to hybrid office environments where some people work remotely, and others work from home. In this podcast, APQC’s Mercy Harper talks to Lauren Trees, Principal Research Lead for Knowledge Management at APQC, and Iris Mansour, founder of Every Epic, about the unique challenges of the hybrid office and how to overcome them.

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The hybrid office offers a lot of benefits, but it also has unique challenges, especially when it comes to communication. In this quick chat, APQC’s Mercy Harper talks to Lauren Trees, Principal Research Lead for Knowledge Management at APQC, and Iris Mansour, founder of Every Epic, about engaging hybrid office leaders in communication training and what effective communication looks like in a hybrid office.

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Employees have struggled to find information inside their organizations for years—and the shift to remote work only exacerbated the problems. In this podcast, APQC’s Lauren Trees talks to Alana Cento of Sinequa, a leader in Intelligent Search, about the search challenges KM programs face, how they can be solved, and the critical success factors for implementing and getting value from search improvements.

 

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In this APQC podcast hosted by Marisa Brown, Senior Principal Research Lead, Supply Chain Management, talks to Stephen Wunker and Charlotte Desprat from New Markets Advisors, and they discuss five ways that organizations have changed their approach to innovation as a result of the disruptions from COVID-19. Leveraging these principles enabled organizations to move rapidly to build and sustain innovation strengths:
1. Embrace uncertainty
2. Innovate with a purpose
3. Think beyond the product
4. Experiment and scale fast
5. Learn by doing

Register for our complimentary Webinar on Innovation

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Most nonprofit organizations have a ton of data, but they don’t always make the most of it to drive decision making and further their missions. In this podcast, APQC’s Mercy Harper talks to APQC’s Senior Statistician Andrea Stroud and Member Insights Analyst Allison Kerlegon about the current state of data management and analytics in nonprofit organizations, the biggest challenges they face, and opportunities they should pursue.  

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Steering committees are play an essential role in sponsoring, guiding, and supporting knowledge management (KM) programs. In this podcast, APQC’s Mercy Harper talks to APQC Executive Director of Client Solutions Cindy Hubert about why you should have a KM steering committee, who should be on it, what the steering committee should do, and how KM leaders can best leverage and empower steering committee members.

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The premise of running a business is pretty straightforward: exchange goods or services for payment, and hopefully return a profit. But in reality, it's more complicated than that. Between the product and payment comes a combination of transactional and higher-value activities, customer-facing opportunities and critical organizational handoffs — a complex process better known as the end-to-end order-to-cash (O2C) process.

 

In this podcast, Marisa Brown, APQC's senior principal research lead for supply chain management, talks with Scott Leahy, host of Esker On Air, to shed some light on the O2C cycle and how business leaders can optimize and capitalize on it.

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Storytelling is so important for encouraging participation in knowledge management (KM). But KM professionals often struggle to gather stories from end users, and they don’t always know the best way to share a story back to the business.  In this podcast, APQC’s Mercy Harper talks to APQC Board Chairman Carla O’Dell and Miriam Brosseau, principal at Tiny Windows Consulting, about ways to find, tell, and share stories to promote KM.  

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After a year of virtual meetings, we’re all experiencing a bit of “Zoom fatigue.” In this podcast, APQC’s Mercy Harper talks to APQC Board Chairman Carla O’Dell and Miriam Brosseau, principal at Tiny Windows Consulting, about ways to make virtual meetings more effective and engaging.  

Remember to follow APQC on Twitter @apqc!