APQC Podcasts

Business Innovation Strategy For Financial Services

Mick Simonelli, Innovation Consultant and former senior executive who built USAA's Innovation Program, and Mike Fitzgerald, Innovation Leader and Senior Analyst with Celent, examine current innovation activity in banks, insurers, and securities firms. They analyze responses to multiple surveys of financial services professionals conducted over the past two years and discuss

• measuring the importance of innovation to business strategy,
• identifying and promoting the key benefits to innovation, and
• discovering and overcoming the common barriers to implementation.

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Dr. Thomas Davenport on Future of KM Workers

APQC CEO Dr. Carla O'Dell interviewed the quintessential Big Thinker/Big Idea man himself, Dr. Tom Davenport on what the future will be like for knowledge workers.

Tom has written or co-authored 16 bestselling business books and is one of Harvard Business Review’s most frequently published authors.   He has been named one of 10 “Masters of the New Economy” by CIO Magazine and the third leading business-strategy analyst (just behind Peter Drucker and Tom Friedman) by Optimize Magazine. He is also a friend and on APQC’s Board of Directors.

2015 Supply Chain Management Priorities and Trends

In early 2015, APQC fielded a survey focused on determining current supply chain management priorities and trends. During this podcast, APQC’s Andrea Stroud and Becky Partida discuss their findings from the research, along with current and future trends in supply chain.

Peter Korsten, Vice President and Partner, IBM on Four Strategic Questions Everyone Should Ask

APQC CEO Dr. Carla O'Dell recently interviewed Peter Korsten, Vice President and Partner, IBM, and a new member of APQC’s Board of Directors for her Big Thinkers, Big Ideas series They discussed the challenges of building strategy in a fast moving world and what the role of benchmarking might be.

Unparalleled Portfolio Management Q & A

APQC’s research program managers, Holly Lyke-Ho-Gland and Andrea Stroud discuss best practices in product and project portfolio management including establishing a standardized project submission process; applying value and risk assessments for project prioritization and selection; overcoming roadblocks or opportunities through structured reviews; and ensuring compliance, standardization, and continuous improvement.

Best Practices in Data Visualization Q &A with David Doney, Vice-President of Internal Audit at SIRVA

David Doney, Vice-President of Internal Audit at SIRVA, Inc and Holly Lyke-Ho-Gland answer questions on data visualization. These questions include:

• how to identify and communicate the key message types contained in a dataset
• best practices for using bar, pie, histogram, and scatterplot displays
• analytical techniques such as indexing and normalization
• framework for conducting a data analysis project

You can view entire Process and Performance Management Webinar: Best Practices in Data Visualization, in APQC’s Knowledge Base.

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PCF In Action: Q&A For Process Classification Users

APQC's John G. Tesmer, director, open standards benchmarking, and Holly Lyke-Ho-Gland, process and performance management program manager, answer questions from Process Classification Framework (PCF) users on:

• Best Practices to align policy and procedures with PCF
• Recommended approach for mapping metrics to PCF processes
• Which organization in the company typically "owns" the deployment of the PCF?
• Can we use the PCF in risk management and internal audit departments?
  

You can view entire Process and Performance Management Webinar: Putting the PCF into Action in the APQC Knowledge Base for free.

Alex Pentland, head of the Human Dynamics Laboratory at MIT Media Lab

APQC CEO,Dr. Carla O'Dell, interviewed Alex Pentland, head of the Human Dynamics Laboratory at the MIT Media Lab and keynote speaker on May 1, 2015 at APQC’s KM Conference.  He and his team have collected data, using RFID badges, on hundreds of thousands of interactions between people in companies and governments. They have found that the greater the flow of ideas within a group, the more productive it is.  That makes sense, right? Sharing good ideas and best practices rapidly, as well as harvesting the best ideas from a diverse group of people, should lead to improvement if the conditions are right.

Dr. David Eagleman Talks About Tacit Knowledge & How We Learn

APQC CEO, Dr. Carla O'Dell, recently interviewed Dr. David Eagleman, New York Times Best Selling Author and neuroscientist, as part of APQC’s Big Thinkers, Big Ideas series on tacit knowledge, how we learn, and why getting off autopilot is good for your brain and for your organization.

One of the Grandfathers Of KM, Bob Buckman, talks about need for rapid response

Bob Buckman has been leading the charge to share knowledge since he was CEO of Buckman Laboratories. APQC CEO, Dr. Carla O'Dell, interviewed him recently for APQC's Big Thinkers, Big Ideas series, and noticed the reason executives want knowledge sharing to work hasn’t changed much with time: the need for rapid response in the face of changing markets and customer expectations.