APQC Podcasts APQC podcasts, bringing businesses the information they need to work smarter, faster, and with greater confidence.

APQC’s Financial Management expert, Mary Driscoll, explains what the top finance process standardization challenges are for 2017 and how to address them

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In December of 2016, APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in 2017.  In this podcast, research analyst Michael Sims and subject-matter expert Holly Lyke-Ho-Gland dig into the survey results to discuss what challenges organizations are facing in the area of data and analytics and what they can do to solve them.

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In this August 2016 edition of APQC’s monthly research program manager interview, Michael Sims, research specialist at APQC. talks Holly Lyke-Ho-Gland, research program manager in the area of process and performance management about change management for building a data-driven culture.

Topics discussed include:

  • Why being data driven is important
  • How to build the business case for becoming data driven
  • Change Management tactics for shifting to a data-driven culture

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Organizations have masses of knowledge associated with their business processes. Some of this comes in the form of documents—everything from standard operating procedures and training materials to tips and lessons learned from past project teams—but other knowledge exists only in the heads of employees who design, own, and execute the processes every day.

On June 29, 2016, APQC’s Lauren Trees and Holly Lyke-Ho-Gland conducted a webinar on how to tie knowledge to process and follow-on Q&A podcast on the role of knowledge in process management. This podcast addresses some of the questions posed during the webinar.

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In the April 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about case studies, including why do organizations like them, how does APQC find its case studies, and how are they created.

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In the February 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about what is organizational agility, who needs it, and how does it fit with strategic planning.

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Holly Lyke-Ho-Gland, APQC’s process and performance management research program manager, interviewed Claire Wybrow, enterprise business architect at Allegient, LLC. about her experience with using MosaiQ in the beta environment.

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In the January 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about the process and performance management research agenda, including how the topic areas work together and how APQC identifies its topics for its research agenda.

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As we all know when we go to conferences we have several questions that surface as we attend presentations. To facilitate getting answers to those questions APQC introduced its inaugural Voice of Conference. Throughout the conference attendees were encouraged to place questions on whiteboards and rate the ones they found particularly meaningful. APQC’s staff then answered the most popular questions submitted. 

During this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney answer all of the questions that were not addressed at the conference on a range of process management topics (e.g., cross-functional processes, governance, and buy-in). 

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APQC’s Ron Webb, executive director of Open Standards Benchmarking, stats hub, and information systems, and Christy Aroopala, senior research statistician explore APQC’s methodology for driving decision making using process performance and benchmarking data. They discuss how to use basic statistical methods to identify meaningful findings and improve your business processes and will use real-life examples from process improvement projects on cycle time and customer satisfaction to illustrate the methodology. They will also share:

  •  Applying business process analytics for substantive process improvements
  •  Identifying relevant process data to support decision making
  •  Taking your benchmarking projects to the next level.

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