APQC Podcasts

Effective Hybrid Office Communication with Iris Mansour and Lauren Trees

The hybrid office offers a lot of benefits, but it also has unique challenges, especially when it comes to communication. In this quick chat, APQC’s Mercy Harper talks to Lauren Trees, Principal Research Lead for Knowledge Management at APQC, and Iris Mansour, founder of Every Epic, about engaging hybrid office leaders in communication training and what effective communication looks like in a hybrid office.

Remember to follow APQC on Twitter @apqc!

 

 

Knowledge Management Expert Stan Garfield Talks About Latest KM Trends

Large-scale trends like digital transformation, cognitive computing, and Agile are affecting how knowledge managers accomplish their goals and how their work is perceived. In this podcast, APQC’s Lauren Trees interviews community manager, author, and speaker Stan Garfield about the top 10 trends in KM, with a special focus on the evolution of community management and the value of Working Out Loud.

You can follow Stan on Twitter @stangarfield. 

Remember to follow APQC on Twitter @apqc and discover more great Knowledge Management content at APQC.org.

Should Knowledge Management Embrace Doing More With Less?

Is there value in the constraints that tight budgets put on us? Yes, according to Scott Sonenshein, an award-winning professor at Rice University, consultant to Fortune 500 and dot coms, and author of the new book Stretch: Unlock the Power of Less and Achieve More Than You Ever Imagined.

Remember to follow APQC on Twitter @apqc!

 

Getting Project Managers Involved in Knowledge Management: May 2017 KM Podcast

In this podcast, APQC principal research leads Lauren Trees and Holly Lyke-Ho-Gland talk about the research project they just wrapped, Managing Project Knowledge. The conversation focused on what Trees and Lyke-Ho-Gland see as the key takeaways for knowledge and project managers, including:

• the wide array of approaches that BAE Systems, NASA, Fujitsu, Volvo, and others use to ensure that project teams capture, share and reuse relevant knowledge;
• strategies to encourage collegiality and collaboration among project teams; and
• ways to get busy project managers to participate in KM activities

Remember to follow APQC on Twitter @apqc!

Collaboration and Trust in the Virtual Workplace: March 2017 Knowledge Management Podcast

In this podcast, APQC CEO Carla O’Dell and KM Principal Research Lead Lauren Trees talk about ways to improve collaboration and build trusted relationships in the virtual sphere. The first segment focuses on recent decisions by several large companies to limit or eliminate virtual work in an effort to boost collaboration. O’Dell and Trees delve into the thinking behind these policies , why so many organizations struggle with virtual collaboration, and what can be done about it. In the second segment, O’Dell and Trees discuss a recent APQC webinar by Alok Gupta, data science manager at Airbnb, and how the strategies for building trust in the peer-to-peer economy can be applied to enterprise knowledge sharing.

Remember to follow APQC on Twitter @apqc!

Challenge of Balancing Collaboration With Potential of Distractions

APQC CEO Carla O'Dell spoke with Cal Newport as part of the "Big Thinkers, Big Ideas" interview series. The bestselling author of Deep Work: Rules for Focused Success in a Distracted World, Newport is an assistant professor at George Washington University and the author of numerous bestselling titles. He spoke with O'Dell about "deep work" and the need to balance collaboration with private space to focus in the face of many distractors.

Remember to follow APQC on Twitter @apqc!

Barriers To Knowledge Sharing: Poor KM Culture and How To Fix It

APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The research has found the first step in developing an effective KM change management strategy is recognizing those barriers. In 2013, APQC partnered with its KM advanced workshop to identify ten barriers to enterprise knowledge sharing. Over a series of KM podcasts, all ten of these barriers will be addressed. On this podcast, APQC executive director Cindy Hubert and KM research program manager Lauren Trees address the barrier of culture.

Remember to follow APQC on Twitter @apqc!

Why Knowledge Management Matters For Process Improvement

Organizations have masses of knowledge associated with their business processes. Some of this comes in the form of documents—everything from standard operating procedures and training materials to tips and lessons learned from past project teams—but other knowledge exists only in the heads of employees who design, own, and execute the processes every day.

On June 29, 2016, APQC’s Lauren Trees and Holly Lyke-Ho-Gland conducted a webinar on how to tie knowledge to process and follow-on Q&A podcast on the role of knowledge in process management. This podcast addresses some of the questions posed during the webinar.

Remember to follow APQC on Twitter @apqc!

Barriers to Knowledge Sharing: Making More Time

APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The research has found the first step in developing an effective KM change management strategy is recognizing those barriers. In 2013, APQC partnered with its KM advanced workshop to identify ten barriers to enterprise knowledge sharing. Over a series of KM podcasts, all ten of these barriers will be addressed.On this podcast, APQC executive director Cindy Hubert and KM research program manager Lauren Trees address the barrier of time.

Remember to follow APQC on Twitter @apqc!

Barriers to Knowledge Sharing: Creating Awareness

APQC research has shown that one of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. The research has found the first step in developing an effective KM change management strategy is recognizing those barriers. In 2013, APQC partnered with its KM advanced workshop to identify ten barriers to enterprise knowledge sharing. Over a series of KM podcasts, all ten of these barriers will be addressed.On this podcast, APQC executive director Cindy Hubert and KM research program manager Lauren Trees address the barrier of awareness.

Remember to follow APQC on Twitter @apqc!