APQC Podcasts APQC podcasts, bringing businesses the information they need to work smarter, faster, and with greater confidence.

In this August 2016 edition of APQC’s monthly research program manager interview, Michael Sims, research specialist at APQC. talks Holly Lyke-Ho-Gland, research program manager in the area of process and performance management about change management for building a data-driven culture.

Topics discussed include:

  • Why being data driven is important
  • How to build the business case for becoming data driven
  • Change Management tactics for shifting to a data-driven culture

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Organizations have masses of knowledge associated with their business processes. Some of this comes in the form of documents—everything from standard operating procedures and training materials to tips and lessons learned from past project teams—but other knowledge exists only in the heads of employees who design, own, and execute the processes every day.

On June 29, 2016, APQC’s Lauren Trees and Holly Lyke-Ho-Gland conducted a webinar on how to tie knowledge to process and follow-on Q&A podcast on the role of knowledge in process management. This podcast addresses some of the questions posed during the webinar.

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In this podcast, research specialist Michael Sims interviews research program manager Holly Lyke-Ho-Gland about what end-to-end processes are and why they're important to process management professionals.

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In the March 2016 Process and Performance Management podcast, APQC research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about data and analytics: why are some organizations still hesitant about embracing analytics and what are the big analytics research topics APQC will be addressing in 2016. 

For more information on analytics and process and performance management follow Michael @MSIMS_APQC and Holly @hlykehogland on Twitter.

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Holly Lyke-Ho-Gland, APQC’s process and performance management research program manager, interviewed Claire Wybrow, enterprise business architect at Allegient, LLC. about her experience with using MosaiQ in the beta environment.

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In the January 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about the process and performance management research agenda, including how the topic areas work together and how APQC identifies its topics for its research agenda.

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As we all know when we go to conferences we have several questions that surface as we attend presentations. To facilitate getting answers to those questions APQC introduced its inaugural Voice of Conference. Throughout the conference attendees were encouraged to place questions on whiteboards and rate the ones they found particularly meaningful. APQC’s staff then answered the most popular questions submitted. 

During this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney answer all of the questions that were not addressed at the conference on a range of process management topics (e.g., cross-functional processes, governance, and buy-in). 

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APQC’s Ron Webb, executive director of Open Standards Benchmarking, stats hub, and information systems, and Christy Aroopala, senior research statistician explore APQC’s methodology for driving decision making using process performance and benchmarking data. They discuss how to use basic statistical methods to identify meaningful findings and improve your business processes and will use real-life examples from process improvement projects on cycle time and customer satisfaction to illustrate the methodology. They will also share:

  •  Applying business process analytics for substantive process improvements
  •  Identifying relevant process data to support decision making
  •  Taking your benchmarking projects to the next level.

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APQC's Andrea Stroud talks to author and business consultant Kate Vitasek about a fresh perspective and a new lens for thinking about supplier relationships

Key takeaways include:

  • Why some of the worlds’ most popular sourcing strategies are incomplete for today’s modern procurement challenges
  • Why and when it is essential to make the shift from “buying” to “architecting” supplier relationships
  • How systems thinking can optimize supplier relationships 
  • How to apply Sourcing Business Model theory for any spend category 

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Join APQC's Holly Lyke-Ho-Gland, process and performance management research program manager, and Sarina Paul, former group general manager of quality and operational excellence for Transfield Services and former executive director of advisory services for APQC, as they discuss Sarina's experience using APQC's Process Classification Framework® at Transfield Services. During this podcast Sarina and Holly discuss the biggest challenges in organization-wide process management, tactics for employee engagement, and how Transfield integrated process, quality, and knowledge management to optimize its process journey.

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