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APQC podcasts are bringing organizations the information they need to work smarter, faster, and with greater confidence.
Episodes
May 17, 2017
Feb 2, 2017
Feb 2, 2017
20 min
In December of 2016, APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners in 2017. In this podcast, research analyst Michael Sims and subject-matter expert Holly Lyke-Ho-Gland dig into the survey results to discuss what challenges organizations are facing in the area of data and analytics and what they can do to solve them.
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Aug 9, 2016
Aug 9, 2016
14 min
In this August 2016 edition of APQC’s monthly research program manager interview, Michael Sims, research specialist at APQC. talks Holly Lyke-Ho-Gland, research program manager in the area of process and performance management about change management for building a data-driven culture.
Topics discussed include:
- Why being data driven is important
- How to build the business case for becoming data driven
- Change Management tactics for shifting to a data-driven culture
Remember to follow APQC on Twitter @apqc!
Jul 12, 2016
Jul 12, 2016
26 min
Organizations have masses of knowledge associated with their business processes. Some of this comes in the form of documents—everything from standard operating procedures and training materials to tips and lessons learned from past project teams—but other knowledge exists only in the heads of employees who design, own, and execute the processes every day.
On June 29, 2016, APQC’s Lauren Trees and Holly Lyke-Ho-Gland conducted a webinar on how to tie knowledge to process and follow-on Q&A podcast on the role of knowledge in process management. This podcast addresses some of the questions posed during the webinar.
Remember to follow APQC on Twitter @apqc!
May 4, 2016
May 4, 2016
10 min
In the April 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about case studies, including why do organizations like them, how does APQC find its case studies, and how are they created.
Remember to follow APQC on Twitter @apqc!
Feb 23, 2016
Feb 23, 2016
7 min
In the February 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about what is organizational agility, who needs it, and how does it fit with strategic planning.
Remember to follow us on Twitter @apqc!
Feb 3, 2016
Feb 3, 2016
6 min
In the January 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about the process and performance management research agenda, including how the topic areas work together and how APQC identifies its topics for its research agenda.
Remember to follow us on Twitter @apqc!
Jan 13, 2016
Jan 13, 2016
1hr 3 min
As we all know when we go to conferences we have several questions that surface as we attend presentations. To facilitate getting answers to those questions APQC introduced its inaugural Voice of Conference. Throughout the conference attendees were encouraged to place questions on whiteboards and rate the ones they found particularly meaningful. APQC’s staff then answered the most popular questions submitted.
During this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney answer all of the questions that were not addressed at the conference on a range of process management topics (e.g., cross-functional processes, governance, and buy-in).
Remember to follow us on Twitter @apqc!
Oct 14, 2015
Oct 14, 2015
40 min
APQC’s Ron Webb, executive director of Open Standards Benchmarking, stats hub, and information systems, and Christy Aroopala, senior research statistician explore APQC’s methodology for driving decision making using process performance and benchmarking data. They discuss how to use basic statistical methods to identify meaningful findings and improve your business processes and will use real-life examples from process improvement projects on cycle time and customer satisfaction to illustrate the methodology. They will also share:
- Applying business process analytics for substantive process improvements
- Identifying relevant process data to support decision making
- Taking your benchmarking projects to the next level.
Aug 25, 2015
Aug 25, 2015
27 min
Join APQC's Holly Lyke-Ho-Gland, process and performance management research program manager, and Sarina Paul, former group general manager of quality and operational excellence for Transfield Services and former executive director of advisory services for APQC, as they discuss Sarina's experience using APQC's Process Classification Framework® at Transfield Services. During this podcast Sarina and Holly discuss the biggest challenges in organization-wide process management, tactics for employee engagement, and how Transfield integrated process, quality, and knowledge management to optimize its process journey.