Episodes
Wednesday Jun 07, 2017
The Workspace of the Future: Process and Performance Management Edition
Wednesday Jun 07, 2017
Wednesday Jun 07, 2017
In this podcast, APQC’s knowledge management guru, Lauren Trees, collides with APQC’s process and performance management expert, Holly Lyke-Ho-Gland to discuss trends that will transform how employees interact, collaborate, and share knowledge over the next decade. The two of them cover what modern workers are experiencing, what changes they would like to see, and how looming technological and cultural shifts may influence business priorities and investments.
Remember to follow APQC on Twitter @apqc!
Tuesday Aug 09, 2016
Managing the Transition to a Data-driven Business
Tuesday Aug 09, 2016
Tuesday Aug 09, 2016
In this August 2016 edition of APQC’s monthly research program manager interview, Michael Sims, research specialist at APQC. talks Holly Lyke-Ho-Gland, research program manager in the area of process and performance management about change management for building a data-driven culture.
Topics discussed include:
- Why being data driven is important
- How to build the business case for becoming data driven
- Change Management tactics for shifting to a data-driven culture
Remember to follow APQC on Twitter @apqc!
Tuesday Jul 12, 2016
Why Knowledge Management Matters For Process Improvement
Tuesday Jul 12, 2016
Tuesday Jul 12, 2016
Organizations have masses of knowledge associated with their business processes. Some of this comes in the form of documents—everything from standard operating procedures and training materials to tips and lessons learned from past project teams—but other knowledge exists only in the heads of employees who design, own, and execute the processes every day.
On June 29, 2016, APQC’s Lauren Trees and Holly Lyke-Ho-Gland conducted a webinar on how to tie knowledge to process and follow-on Q&A podcast on the role of knowledge in process management. This podcast addresses some of the questions posed during the webinar.
Remember to follow APQC on Twitter @apqc!
Friday Jun 24, 2016
Why End-to-end Processes Matter
Friday Jun 24, 2016
Friday Jun 24, 2016
In this podcast, research specialist Michael Sims interviews research program manager Holly Lyke-Ho-Gland about what end-to-end processes are and why they're important to process management professionals.
Remember to follow APQC on Twitter @apqc!
Wednesday May 04, 2016
Process Management Case Studies: How They're Created and Why We Love Them
Wednesday May 04, 2016
Wednesday May 04, 2016
In the April 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about case studies, including why do organizations like them, how does APQC find its case studies, and how are they created.
Remember to follow APQC on Twitter @apqc!
Monday Mar 28, 2016
Why Are Some Organizations Still Scared of Analytics?
Monday Mar 28, 2016
Monday Mar 28, 2016
In the March 2016 Process and Performance Management podcast, APQC research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about data and analytics: why are some organizations still hesitant about embracing analytics and what are the big analytics research topics APQC will be addressing in 2016.
Remember to follow APQC on Twitter @apqc!
Tuesday Feb 23, 2016
Dodging Icebergs: Why Organizational Agility Matters in 2016
Tuesday Feb 23, 2016
Tuesday Feb 23, 2016
In the February 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about what is organizational agility, who needs it, and how does it fit with strategic planning.
Remember to follow us on Twitter @apqc!
Wednesday Feb 03, 2016
The 2016 APQC Process Management Research Agenda
Wednesday Feb 03, 2016
Wednesday Feb 03, 2016
In the January 2016 Process and Performance Management podcast, APQC's research specialist Michael Sims talks with research services process and performance management program manager Holly Lyke-Ho-Gland about the process and performance management research agenda, including how the topic areas work together and how APQC identifies its topics for its research agenda.
Remember to follow us on Twitter @apqc!
Wednesday Jan 13, 2016
Voice of Conference: Process Management Edition
Wednesday Jan 13, 2016
Wednesday Jan 13, 2016
As we all know when we go to conferences we have several questions that surface as we attend presentations. To facilitate getting answers to those questions APQC introduced its inaugural Voice of Conference. Throughout the conference attendees were encouraged to place questions on whiteboards and rate the ones they found particularly meaningful. APQC’s staff then answered the most popular questions submitted.
During this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney answer all of the questions that were not addressed at the conference on a range of process management topics (e.g., cross-functional processes, governance, and buy-in).
Remember to follow us on Twitter @apqc!
Wednesday Oct 14, 2015
Applying Process Analytics for Effective Decision Making
Wednesday Oct 14, 2015
Wednesday Oct 14, 2015
APQC’s Ron Webb, executive director of Open Standards Benchmarking, stats hub, and information systems, and Christy Aroopala, senior research statistician explore APQC’s methodology for driving decision making using process performance and benchmarking data. They discuss how to use basic statistical methods to identify meaningful findings and improve your business processes and will use real-life examples from process improvement projects on cycle time and customer satisfaction to illustrate the methodology. They will also share:
- Applying business process analytics for substantive process improvements
- Identifying relevant process data to support decision making
- Taking your benchmarking projects to the next level.