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In this February 2016 Knowledge Management podcast, APQC research specialist Ken Hayman spoke with research services KM program manager Lauren Trees about some KM basics for the uninitiated, including: 

  • what first steps to take when developing a KM strategy for your organization
  • a roadmap to help organizations design, implement, and sustain KM programs
  • identifying critical knowledge and making it available to employees and
  • various approaches to improve knowledge flow inside organizations.

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