APQC Podcasts

The Secret Ingredient in Vaccines

Advocates want to open COVID-19 vaccine patents to scale up vaccine production, but that won’t be enough for manufacturers around the world to successfully produce vaccines. To make something as complex as a vaccine, you need to tacit knowledge. In this podcast, APQC’s Lauren Trees and Carla O’Dell explain what tacit knowledge is and four ways to transfer it.  

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Process Knowledge Is Key to Solving the Microchip Shortage

The global microchip shortage is driving production delays across industries and around the world. But semiconductor manufacturers can’t just “go make more.” In this podcast, APQC’s Lauren Trees and Carla O’Dell explain how process knowledge unlocked this problem in the 90s, and why it’s key to solving the problem today. 

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How Nonprofits Do Strategic Planning in a World of Chaos

When the COVID-19 pandemic hit, nonprofit organizations had to make rapid adjustments to strategy and operations to meet urgent and evolving needs. In this podcast, Mercy Harper talks with Charly Weldon, President & CEO of Family Houston, and Mike Pomeroy, Senior Program Director at Brighter Bites, about their organizations’ strategic planning approaches and how they stayed agile during the pandemic.  

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Worst Strategic Planning Process Ever

What are the biggest “don’ts” in strategic planning? In this brief chat, Mercy Harper and Holly Lyke-Ho-Gland, Principal Research Lead for Process and Performance Management at APQC, dream up the worst strategic planning process ever to help leaders avoid the most common strategic planning pitfalls. 

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Lance Weiler on Using Storytelling to Navigate the Now

Storytelling helps us structure to our ideas, make sense of our experiences, and connect around a shared vision. In this podcast, APQC’s Lauren Trees talks to storytelling expert Lance Weiler about the evolution of narrative and how organizations can use storytelling techniques engage groups in virtual and hybrid settings. Weiler is the Director of the Columbia University’s Digital Storytelling Lab and a keynote speaker at APQC’s 2021 Process and Knowledge Management Conference.

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Sustainable Improvements Through Empowerment and Engagement

In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Paul Fjelsta and Kaylen Malley Bill Benjamin about employee engagement, support, and empowerment to drive sustainable improvements.

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What You Need to Know about Blind, the Anonymous Workplace App

Blind is an anonymous workplace app that’s drawing a lot of attention—and funding—from the Silicon Valley crowd. But what are employees really doing on Blind? Should employers be worried about it?  In this podcast, Mercy Harper talks with Elissa Tucker, Principal Research Lead for Human Capital Management at APQC, and Lauren Trees, Principal Research Lead for Knowledge Management at APQC, about the implications of Blind for HCM, KM, employers, and employees.  

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Emotional Intelligence: The Science and Its Benefits

In this podcast APQC’s Holly Lyke-Ho-Gland talks with Bill Benjamin about emotional intelligence, why it’s important, and how it can drive change and improve influence.  

Bill Benjamin is a keynote speaker at APQC's 2021 Process & Knowledge Management Conference October 6th and 7th. To learn more about the #1 Conference for KM & Process go apqc.org.

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The Challenges of Record-to-Report Process

Record-to-report (R2R) is the end-to-end process of recording, closing, consolidating, and reporting on financial data at the period end. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about R2R, its risks and challenges, and what internal controls and key performance indicators organizations should have in place for this key process.

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The Challenges of the Order-to-Cash Process

Order-to-cash (O2C) is the end-to-end process for receiving and processing customer orders and applying cash. In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author Chris Doxey about O2C, its risks and challenges, and what internal controls and key performance indicators organizations should have in place for this key end-to-end process.

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